This “robotic operator” will allow you to move through the menu system, place calls, or locate users by using a phone keypad (DTMF) or voice inputs using speech recognition. Simply put, think of an auto attendant as a robotic operator. Auto Attendants handle the routing of calls by providing a series of voice prompts or an audio file that callers will hear when they call into an organization. With the latest update in the tenant, all Call Queues (CQ) (and Auto Attendants (AA)) will be created within the Teams admin center as opposed to the (legacy) Skype for Business admin center.
#AUTO QUEUE TEXT SERIAL#
Serial – Incoming calls will ring call agents one by one, starting from the beginning of the call agent list.The first agent to pick up the call gets the call Attendant – First call in the queue will ring all agents at the same time.
![auto queue text auto queue text](https://www.researchgate.net/profile/Junfeng-Li-25/publication/351935844/figure/fig3/AS:1028385597829132@1622197641351/Knative-framework-3-Knative-Fig-5-shows-the-Knative-framework-Each-function-pod.png)
The name says it all! A call queue does exactly that, it puts calls in a queue while alerting the group of users/agents with one of the following alerting methods: In today’s article we’ll be discussing the in’s and out’s of both auto attendants and call queues in Microsoft Teams and how you can leverage them in your environment! Call Queues and Auto Attendants, and Resource Accounts….Oh My! (Hope you got that reference :)) Although they aren’t perfect, Microsoft has made some great advancements in what they can do and how they function within Skype for Business Online and Microsoft Teams.
![auto queue text auto queue text](https://learnful.ca/sites/default/files/up/minibook/cover-image/2020-09/pierre-acobas-nbD0VmKnPrI-unsplash.jpg)
![auto queue text auto queue text](https://www.postbeyond.com/wp-content/uploads/2021/04/auto-queue-share-min-1.png)
Auto Attendants and Call Queues have come a long way since their infancy in Skype for Business Online.